Lead Product Designer  |  Hack for LA  |  Civic Tech Community Design System  |  11/2022 - Present

  • Increase design system establishments by 35% by developing a comprehensive design system template for all HfLA teams.
  • Collaborate with cross-functional teams to ensure the design system template aligns with HfLA’s business objectives.
  • Expand a comprehensive Figma guide that ensured easier file comprehension and reduced file inconsistencies by 70%.
  • Develop and deliver a guide to organizing Figma files to educate 100+ designers, developers, and stakeholders, resulting in a 50% increase in efficiency.

Product Designer  |  Khanh Cao Design  |  Freelance  |  3/2022 - Present

  • Brian Black Tea | Black Tea Shop Website Design
    10/2022 - Present
  • Project Link  →
  • Communicated with stakeholders to redesign and rebrand the black tea store's website, resulting in a 30% increase in user engagement and a 20% increase in user satisfaction metrics.
  • Conducted a website audit and stakeholder interview in order to evaluate current customer experience feedback, check key pain points, and identify opportunities for improvement in the website.   
  • Designed an elegant website that aligns with brand aesthetic and values, resulting in a 45% increase in customer interest.
  • Ensured website compliance with WCAG accessibility standards, resulting in a 25% increase in website accessibility and a 20% increase in website inclusivity metrics.
  • Zencey  |  Healthcare Android App Redesign
    8/2022 - 9/2022
  • Project Link  →
  • Led the UI design for the redesign and addition of a new pharmacy feature to the telehealth Android app impacting 10k+ users in Africa and resulting in a 40% increase in user engagement.
  • Optimized the information architecture of the telehealth Android app to accommodate the new pharmacy feature, resulting in a 50% reduction in user confusion and a 40% increase in user comprehension rates.
  • Conducted user research and usability testing with 10+ participants using Figma and Maze, resulting in an increased 35% rate of success.

Certified Surgical Technician  |  University of Utah Health and Contract Work  |  7/2015 - 3/2022

  • Effectively communicated with team members and surgeons to ensure that everyone was on the same page and working towards the same goals, resulting in a 95% satisfaction rating from surgeons.
  • Worked in a fast-paced, high-pressure environment to support surgeons during procedures, developed the ability to work well under pressure and meet tight deadlines.
  • Provided a high level of compassionate support with patient care and recovery resulting in 90% satisfaction from patients.


UI/UX Design  Certification  |  Springboard Bootcamp

Medical Laboratory Technology  Bachelor of Science  |  University of Utah


UI/UX Design Skills: Anticipatory Design, E-commerce, Interaction Design, Personas, Prototyping, Usability Testing, User-Centered Designs, User Experience Design (UED), User Research, Validation, Visual Design and Layout, Web Design, Wireframes

Adobe Creative Suite, Figma, Google Analytics, Google Suite, Invision, Marvel, Maze, Microsoft Office, Miro, Sketch, Webflow

Interests: Boba, Cultural Dancing, Food, Nail Art, Nest Thermostat, Pens, Traveling, Wandering Around Costco

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